Refund Policy

Refund Policy

Welcome to Dilkashbazaar.shop. Customer satisfaction is our highest priority, and we want every purchase to meet your expectations. If you are not completely satisfied with your order, please review our Refund Policy below to understand your rights and the steps required for returns, refunds, and exchanges.

1. Eligibility for Returns

We accept return requests for eligible products within 7 days of receiving your order. To qualify for a return, the item must:

  • Be unused and in its original condition.

  • Be returned with all original packaging, tags, manuals, and accessories.

  • Include proof of purchase or the original order number.

  • Not show signs of damage caused by misuse, improper handling, or normal wear and tear.

2. Non-Returnable Items

For hygiene, safety, and quality reasons, the following items are generally not eligible for return or refund unless they arrive damaged or defective:

  • Personal care and beauty products that have been opened or used.

  • Gift cards or promotional vouchers.

  • Customized or personalized products.

  • Clearance, final sale, or discounted items marked as non-returnable.

  • Products damaged due to customer misuse.

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact our customer support within 48 hours of delivery. Include:

  • Your order number.

  • Clear photos of the product.

  • Photos of the packaging.

  • A brief description of the issue.

After reviewing your request, we will provide an appropriate solution, which may include a replacement, exchange, or refund.

4. Return Process

To initiate a return:

  1. Contact our customer support team.

  2. Provide your order number and reason for the return.

  3. Wait for return approval and instructions.

  4. Securely pack the item in its original packaging.

  5. Ship the item using the recommended return method.

Returns sent without prior approval may not be accepted.

5. Refund Processing

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds are processed using the original payment method whenever possible.

  • Processing times may vary depending on your payment provider.

  • Shipping charges are generally non-refundable unless the return is due to our error.

6. Exchange Policy

If you prefer a replacement instead of a refund, we may offer an exchange for the same item, subject to product availability. If the item is unavailable, a refund or store credit may be offered.

7. Order Cancellation

Orders may be cancelled before they are processed or shipped. Once an order has been dispatched, it cannot be cancelled and must follow the standard return procedure after delivery.

8. Return Shipping Costs

Customers are generally responsible for return shipping costs unless:

  • The wrong item was delivered.

  • The item arrived damaged or defective.

  • The return is due to an error made by Dilkashbazaar.shop.

9. Late or Missing Refunds

If you have not received your refund after it has been approved:

  • Check your bank account or payment method.

  • Contact your payment provider.

  • Allow additional processing time if required.

If you still have not received your refund, please contact our customer support team for assistance.

10. Fraud Prevention

To protect our customers and business, Dilkashbazaar.shop reserves the right to refuse refunds or returns that appear fraudulent, abusive, or inconsistent with this Refund Policy.

11. Policy Updates

We may update this Refund Policy from time to time to reflect changes in our services, legal requirements, or business operations. Any updates will be published on this page with a revised effective date.

12. Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact our customer support team. We are committed to resolving your concerns promptly and ensuring a smooth shopping experience.

Thank you for shopping with Dilkashbazaar.shop. We appreciate your trust and look forward to serving you with quality products and excellent customer service.